Community Guidelines

1. Scope

These Guidelines apply to everything other users can see, including but not limited to: your username, display name, biography, profile picture, shared workouts and route data, comments, reactions, and any image, video, audio, or text content you post or transmit through the Services.

You are responsible for the content you share. Don't share anything you don't have the right to share, and don't share anything that breaks these Guidelines.

2. Things You Must Not Do

2.1 Hate, harassment, and discrimination

• Don't post slurs or content that attacks, dehumanises, or incites discrimination, hatred, or violence against people based on race, ethnicity, national origin, immigration status, religion, caste, disability, age, sex, gender identity, gender expression, sexual orientation, serious illness, or any other protected characteristic.
• Don't bully, harass, threaten, intimidate, or stalk anyone. This includes targeted abuse, dogpiling, sexual harassment, and unwanted persistent contact.
• Don't post anyone's private information without their permission ("doxxing"), including home or work addresses, phone numbers, ID documents, financial information, private medical information, or anything else a reasonable person would treat as private.
• Don't post non-consensual intimate imagery, threaten to post it, or threaten anyone with violence, sexual violence, or harm.

2.2 Sexual content and content involving minors

• Don't post sexual or pornographic content. Nudity outside of a clear, legitimate fitness context (for example, posing photos that are sexual rather than physique-related) is not allowed.
• We have zero tolerance for child sexual abuse material (CSAM) or any content that sexualises, exploits, or endangers minors. We report such content to the National Center for Missing & Exploited Children (NCMEC), the UK's Internet Watch Foundation (IWF) where applicable, and to law enforcement, and we permanently ban the accounts involved.

2.3 Violence, terror, and extremism

• Don't post graphic violence, gore, or content that glorifies, incites, or facilitates violence against people or animals.
• Don't post terrorist or violent-extremist content, recruit for terrorist or violent-extremist organisations, or promote organisations or individuals proscribed under applicable law (including the UK Terrorism Acts and Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online).

2.4 Self-harm, suicide, and disordered eating

• Don't post content that promotes, encourages, glorifies, or instructs others in suicide, self-harm, or disordered eating (including pro-anorexia or pro-bulimia content). Sharing your own recovery experience is welcome; promoting harm is not.
• If you or someone you know is struggling, please reach out to the Samaritans (UK, 116 123), 988 Suicide & Crisis Lifeline (US, 988), Lifeline (Australia, 13 11 14), or your local crisis service.

2.5 Illegal content and conduct

• Don't use Mesos to do anything illegal where you live, where you're posting, or in the United Kingdom (where Mesos is operated).
• Don't promote, sell, or facilitate the sale of controlled drugs, weapons, stolen goods, or services that are illegal where the recipient is.
• Don't share, encourage, or instruct in the use of performance-enhancing drugs (PEDs) or other regulated substances as fitness or training advice.
• Don't post content that infringes someone else's copyright, trademark, trade secret, patent, right of publicity, or other intellectual-property or personality right.

2.6 Spam, scams, deception, and impersonation

• Don't post spam, repetitive or low-effort content designed to manipulate ranking, engagement, or visibility.
• Don't run scams, multi-level-marketing schemes, fake giveaways, phishing, or financial fraud.
• Don't make false coaching, medical, or qualification claims (e.g. claiming to be a registered dietitian, physiotherapist, or doctor when you are not).
• Don't impersonate another person, brand, or organisation, or use a misleading account name designed to deceive.

2.7 Platform abuse

• Don't use bots, scrapers, or automation to interact with the Services without our prior written permission.
• Don't try to evade enforcement (for example, by creating new accounts to bypass a suspension or ban).
• Don't abuse our reporting tools by submitting reports in bad faith.

3. Reporting Content or Users

If you see something that breaks these Guidelines, report it from inside the app — open the content or profile and use the in-app report option. Pick the closest reason; the report goes to our moderation review queue.

You can also email support@trainwithmesos.com if you can't report from inside the app or if the situation is urgent.

We act expeditiously on reports we receive, taking into account the severity of the alleged violation and the volume of reports. We aim to acknowledge reports within a few days and resolve most reports within 14 days, though complex cases may take longer.

Knowingly submitting false or bad-faith reports is itself a violation of these Guidelines and can lead to action against your account.

4. How We Enforce These Guidelines

When we find a violation, we choose a response proportionate to the seriousness of the conduct, repetition, and impact. Possible actions include:

• Removing or hiding the offending content;
• Issuing a warning;
• Restricting account features (for example, temporarily disabling commenting);
• Temporarily suspending the account;
• Permanently terminating the account.

Severe violations — including CSAM, credible threats of violence, terrorist content, or coordinated harassment — may result in immediate permanent termination without prior warning, along with disclosure to law enforcement and any other lawfully required authority.

Where we remove content or restrict an account on grounds covered by Article 17 of Regulation (EU) 2022/2065 (the Digital Services Act), we will provide an explanation of the decision (a "statement of reasons") to the affected user, except where doing so would conflict with a legal obligation, an ongoing investigation, or the safety of others.

5. Appeals

If we have removed your content, restricted your account, or terminated your account and you believe we got it wrong, you can appeal by emailing support@trainwithmesos.com from the email address associated with your account. Briefly explain the action you're appealing and why you believe it was incorrect.

We aim to acknowledge appeals within a few days and review them within 14 days. If we agree the action was wrong, we'll reverse it (for example, by restoring removed content or reinstating the account). Appeals decided in our favour are recorded so we can improve moderation decisions over time.

This appeals route is in addition to any rights you may have to use an out-of-court dispute settlement body certified under Article 21 of the Digital Services Act, or any other rights available to you under applicable law.

6. Transparency

We commit to publishing a periodic transparency report covering, at minimum: the volume of user reports received, the volume of content and accounts actioned, response times, government and law-enforcement requests received, and appeal outcomes. The first report will be published once we have a meaningful body of moderation data; subsequent reports will be published at least annually, in line with Article 15 of the Digital Services Act.

7. Contact for Authorities

Our designated point of contact for member-state authorities, the European Commission, and the European Board for Digital Services under Articles 11 and 12 of the Digital Services Act, and our designated agent for notices under the United States Digital Millennium Copyright Act (17 U.S.C. § 512(c)), is:

• Mesos Ltd
• Company number: 16733044 (England & Wales)
• Legal: legal@trainwithmesos.com
• Trust & Safety / general support: support@trainwithmesos.com

Communications under this section may be in English. We may also be contacted in any official language of an EU member state where reasonable.